TERMS & CONDITIONS

1 Our Contract / Definitions
1.1 'The Company' shall mean Village Interiors whose office is at The Yard, Warwick Street, Astley Bridge, Bolton, Lancashire.
1.2 'The customer' shall mean any person or persons, firm, company or corporation who buys or agrees to buy goods from the company.
1.3 These Terms and Conditions govern the supply of goods sold by the company. Together with the completed order form, these Terms and Conditions constitute the entire and only agreement between us in relation thereto. Our acceptance of your order by delivery of the goods constitutes a legally binding contract between us, on these terms and conditions.

2 Conditions Applicable
2.1 Terms and Conditions shall apply to all contracts for the sale of goods entered into by the Company. All conditions of the Customer or other terms and conditions or warranties whatsoever are excluded from the contract or any variation thereof unless expressly accepted by the Company in writing, and these terms and conditions shall be deemed to be incorporated in any quotation received from the Company and the Customer's own conditions shall not be regarded as a counter offer.
2.2 The exercise by the Company of any right pursuant to these Terms and Conditions shall be without prejudice to any other right available to it whether hereunder or under general law.

3 Quotations
3.1 The Customer acknowledges that no contract was entered into in reliance on any representations other than those incorporated in the Company's quotation and these Conditions, and particularly no catalogue or price list shall form part of the contract documents.
3.2 A quotation by the Company shall not constitute an offer and there shall be no binding contract until the Company has confirmed acceptance of the order placed by the Customer.
3.3 Unless otherwise specifically stated, all prices quoted by the Company are exclusive of Value Added Tax, which shall be due at the rate in force at the date of the Company's invoice to the Customer.
3.4 Quotations assume the accuracy of information provided by the Customer and are not valid in the event of any information supplied to the Company being incomplete, inaccurate or misleading. Any modifications to specifications required after the Company has provided a quote may entail an extra charge being raised at a reasonable rate having regard to the nature of the modification.

4 Delivery and Title
4.1 We shall deliver the goods in accordance with your order. A valid signature will be required on collection or delivery. Immediately prior to dispatch of the goods to you, title in the goods will pass to you. In the unlikely event that you have not received all the goods within 21 days of the date of delivery (or where you have requested a delayed dispatch within 21 days of the requested dispatch date), you must notify us immediately.

5 Cancellation, Termination and Returns
5.1 No cancellation, suspension or variation by the Customer of any order accepted by the Company shall be valid unless agreed by the Company in writing, fax or e-mail and such agreement may only be given on terms which compensate the Company for any loss, costs, damages, charges and expenses thereby incurred by the Company, such compensation to be decided by the Company in its absolute discretion. In particular, the Company reserves the right to charge a 20% handling charge for goods which are accepted back into stock for credit, although the Company's claim in this regard may not be limited to this sum.
5.2 The Company reserves the right to make any changes in the specification of goods which are required to conform with any applicable safety or other statutory requirements. If you are dissatisfied with the product due to any points stated in this section of the Terms & Conditions, you are entitled to a full refund.
5.3 On cancellation, you must return the goods to us at your cost unless the goods are being returned due to incorrect delivery by either the fault of the company or for reasons mentioned in section 5.2.
The company will nominate the carrier.
5.4 We may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to you if you are in breach of an obligation hereunder or you become unable to pay your debts when they fall due or proceedings are commenced by or against you alleging bankruptcy or insolvency. Upon termination, your indebtedness to us becomes immediately due and payable and we shall be under no further obligation to supply goods to you.
5.5 If you do not like an item purchased from our online store, for whatever reason, return it to us at your cost within 14 days of the delivery date goods must be in the same condition as dispatched in, unused,still boxed and resaleable. If the goods purchased are faulty, contact us at sales@village-furniture.co.uk and we will notify you of the return details and returns numbers required. All returns are sent back at the buyers cost unless faulty where the company will choose to replace or issue a refund.
5.6 If you have requested a non-stock special order item that has been ordered in for you, and you would subsequently like to return it, it shall be returned at your cost. We will charge up to 35% returns charge in line with the relevant manufacturer’s returns charges (excluding VAT). In the case of non-stock items we cannot authorise a refund until it has been authorised by the manufacturer.
5.7 We make every effort to describe products accurately. While we cannot accept liability for errors or if slight variations in the actual goods occur, we will provide a full refund if you are dissatisfied. We will not be responsible for the cost of return postage or delivery.
5.8 All returns must have a valid authorisation code prior to return. This must be conducted by e-mail.

Please send any item to the address below:
Returns Department
Village Interiors
The Yard
Warwick Street
Bolton
Lancashire
BL1 8NS

5.9 Goods that are received damaged must be reported to us within 48 hours of delivery. This is a stipulation of the insurance cover in place with our carrier. We will either exchange them or provide a full refund, this will be provided at our cost. This does not affect your statutory rights as a consumer.
5.10 The company will not refund any carriage charges incurred by the customer unless the costs incurred are by direct fault of the company or for reasons mentioned in section 5.2.

6 Price & Payment
6.1 The price payable for the goods you order is as set out on the price stated when confirming your order, plus any carriage charge as stated in the delivery section.
6.2 We must receive payment for the whole of the price of the goods you order, and any applicable charges for carriage before your order can be accepted unless we have agreed otherwise in advance in writing.

7 Warranty & Guarantee
7.1 Subject as expressly provided in these Terms and Conditions and except where goods are sold or services provided to a person dealing as consumer within the meaning of the Unfair Contract Terms Act 1977 all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permissible by law.
7.2 All warranty times are governed solely by the manufacturers terms and conditions.
7.3 All our products carry a standard 3 Month guarantee unless stated otherwise, The Company may at its discretion extend or shorten this warranty in line with the Manufacturers terms.

8 Liability
8.1 If you have notified us of a problem with the goods, we will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question in line with the terms and conditions set out under Cancellation, Termination and Returns. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.

9 Force Majeure
9.1 We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).

10 General
10.1 If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with English law.

PRIVACY & COOKIES POLICY
Should we ask you to provide certain information by which you can be identified when using this Website, then you can be assured that it will only be used in accordance with this privacy statement.
This privacy policy sets out how Village Interiors uses and protects any information that you give when you use this Website.
Village Interiors is committed to ensuring that your privacy is protected.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st Jan 2013

SECURITY
We are committed to ensuring that your information is secure.
In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

CONTROLLING INFORMATION
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
We may use your personal information to send you promotional information about our offers which we think you may find interesting if you tell us that you wish this to happen.
We operate a system were we can choose to remove comments and reviews left on our site were we believe them to be not genuine, abusive or vindictive.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.
If you would like a copy of the information held on you please write to us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible.
We will promptly correct any information found to be incorrect.
We do not store credit card details nor do we share customer details with any 3rd parties
Should you have any queries relating to our Privacy Policy, please contact us at sales@village-furniture.co.uk

COOKIES
When browsing the internet and using online services, this sometimes involves placing small amounts of information on your web enabled device, this includes small files known as cookies. They cannot be used to identify you personally.Cookies are used to improve services for you, for example:Enabling a site to recognise your web enabled device so you don’t have to repeat information already given Recognising that you may already have username and password so you don’t need to enter this every time your requested
At Village Interiors we are committed to protecting and respecting the privacy or all our customers and visitors. The information collected from customers when signing up is used for billing and administration purposes only and will be kept confidential. Contact information collected will be contact details. When visitors use the website, information such as the ISP's domain, the time accessed and the pages visited will be stored by us. This is to analyse the web traffic and improve content of the site.Any personal information contained within customer's websites and online shops is their own responsibility. We have taken security measures to ensure that our customers are protected against loss, alteration or misuse. Customers are responsible for ensuring that only authorised personnel access their accounts. If for any reason you are concerned about this, please contact us at sales@village-furniture.co.uk

REFUND POLICY
Under Distance Selling Regulations, you have a 7 day 'cooling off' period from the day you receive your goods, in which time you should notify us that you wish to cancel your contract with us and the reason why, a full refund will be given including original delivery charges. If you have just changed your mind and the goods have been dispatched the cost of returns will be borne by you. In the case the goods are faulty upon delivery the returns costs will be bourn by the company. After this time any goods returned the returns costs will be bourn by you, if the goods are under warranty and are faulty the company will pay the costs of returns. If you claim the goods are faulty and are found not to be so we reserve the right to return the goods to you or deduct any costs we have bourn. To receive full credit for goods returned they must be returned with the original packaging in Saleable Condition. Refunds can take upto 30 days and will be only payable via check. If you have no Bank account we can come to some arrangement so please get in touch regarding this.

DELIVERY POLICY
We aim to dispatch all items within 3-5 working days unless clearly stated otherwise. We will not intentionally advertise any products as “in stock” that are not and if any products have a delivery time in excess of our normal it will be clearly stated, you will be notified within 24hrs of any issues with your order. We currently use most of the UK’s national courier providers and we will select a courier specifically that meets the needs of your order as each courier specialises in different area.

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